Designing for bus stop experience: An emotion-driven project

Designing for bus stop experience: An emotion-driven project

The present paper investigates the process of developing an experimental design project for users of urban public transport in a large southern Brazilian city, Porto Alegre. This research, however, refers to a very specific aspect within this complex transportation system: bus stops. Its main object...

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Main Authors: Scaletsky, Celso Carnos, Costa, Filipe Campelo Xavier da, Tonetto, Leandro Miletto
Format: Online
Language:eng
Published: Unisinos 2016
Online Access:https://revistas.unisinos.br/index.php/arquitetura/article/view/arq.2016.121.06
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spelling oai:ojs.www.unisinos.br:article-96512021-08-30T19:09:21Z Designing for bus stop experience: An emotion-driven project Scaletsky, Celso Carnos Costa, Filipe Campelo Xavier da Tonetto, Leandro Miletto The present paper investigates the process of developing an experimental design project for users of urban public transport in a large southern Brazilian city, Porto Alegre. This research, however, refers to a very specific aspect within this complex transportation system: bus stops. Its main objective is to evaluate the contribution of design process based on emotion-driven approaches on bus stop concept development. It presents three separate methodological steps and their respective results: (step 1) a preliminary in loco observation followed by a first design workshop; (step 2) an in-loco analysis of users’ emotional experiences when using public transport; and (step 3) the application of this information in design workshops. The first step provided a general view of the phenomenon and fed the design process with inputs from real-world situations. The second step was based on Appraisal Theory (Desmet, 2008) and helped the researchers to understand that the most important emotions to work on would be anxiety and irritation, as well as the concerns that would trigger then on users. The third step, a three-day design workshop, was developed with the participation of 23 designers, divided into four groups. Three bus stop concepts, inspired by the experience-design analysis, were developed and are presented in this paper. The main results showed that all the designed solutions were able to offer alternatives to prevent unpleasant emotions, namely anxiety and irritation, based on a user-centered approach. The research also reinforced the view that, although it is not possible to design emotions, it is possible to design tangible conditions where emotions can be avoided or reinforced.Keywords: urban mobility, bus stops, design for experience, emotion. Unisinos 2016-09-08 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://revistas.unisinos.br/index.php/arquitetura/article/view/arq.2016.121.06 10.4013/arq.2016.121.06 Arquitetura Revista; v. 12 n. 1 (2016): Jan-Jun; 58-70 1808-5741 eng https://revistas.unisinos.br/index.php/arquitetura/article/view/arq.2016.121.06/5585
institution Universidad de Vale do Rio dos Sinos (UNISINOS)
collection OJS
language eng
format Online
author Scaletsky, Celso Carnos
Costa, Filipe Campelo Xavier da
Tonetto, Leandro Miletto
spellingShingle Scaletsky, Celso Carnos
Costa, Filipe Campelo Xavier da
Tonetto, Leandro Miletto
Designing for bus stop experience: An emotion-driven project
author_facet Scaletsky, Celso Carnos
Costa, Filipe Campelo Xavier da
Tonetto, Leandro Miletto
author_sort Scaletsky, Celso Carnos
title Designing for bus stop experience: An emotion-driven project
title_short Designing for bus stop experience: An emotion-driven project
title_full Designing for bus stop experience: An emotion-driven project
title_fullStr Designing for bus stop experience: An emotion-driven project
title_full_unstemmed Designing for bus stop experience: An emotion-driven project
title_sort designing for bus stop experience: an emotion-driven project
description The present paper investigates the process of developing an experimental design project for users of urban public transport in a large southern Brazilian city, Porto Alegre. This research, however, refers to a very specific aspect within this complex transportation system: bus stops. Its main objective is to evaluate the contribution of design process based on emotion-driven approaches on bus stop concept development. It presents three separate methodological steps and their respective results: (step 1) a preliminary in loco observation followed by a first design workshop; (step 2) an in-loco analysis of users’ emotional experiences when using public transport; and (step 3) the application of this information in design workshops. The first step provided a general view of the phenomenon and fed the design process with inputs from real-world situations. The second step was based on Appraisal Theory (Desmet, 2008) and helped the researchers to understand that the most important emotions to work on would be anxiety and irritation, as well as the concerns that would trigger then on users. The third step, a three-day design workshop, was developed with the participation of 23 designers, divided into four groups. Three bus stop concepts, inspired by the experience-design analysis, were developed and are presented in this paper. The main results showed that all the designed solutions were able to offer alternatives to prevent unpleasant emotions, namely anxiety and irritation, based on a user-centered approach. The research also reinforced the view that, although it is not possible to design emotions, it is possible to design tangible conditions where emotions can be avoided or reinforced.Keywords: urban mobility, bus stops, design for experience, emotion.
publisher Unisinos
publishDate 2016
url https://revistas.unisinos.br/index.php/arquitetura/article/view/arq.2016.121.06
work_keys_str_mv AT scaletskycelsocarnos designingforbusstopexperienceanemotiondrivenproject
AT costafilipecampeloxavierda designingforbusstopexperienceanemotiondrivenproject
AT tonettoleandromiletto designingforbusstopexperienceanemotiondrivenproject
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