The Building owner's manual practice: classification according to NBR 14037

The Building owner's manual practice: classification according to NBR 14037

The building use, operation,and maintenance manual, also known as the building owner's manual, is a document that provides all the information necessary to guide building maintenance and use activities. The qualification of the technical documentation produced is relevant to improve the communi...

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التفاصيل البيبلوغرافية
المؤلفون الرئيسيون: Moreira, Lorena Claudia de Souza, Tonoli, Julio Gattei, Ruschel, Regina Coeli
التنسيق: Online
اللغة:por
منشور في: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo 2018
الوصول للمادة أونلاين:https://www.revistas.usp.br/gestaodeprojetos/article/view/128208
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author Moreira, Lorena Claudia de Souza
Tonoli, Julio Gattei
Ruschel, Regina Coeli
spellingShingle Moreira, Lorena Claudia de Souza
Tonoli, Julio Gattei
Ruschel, Regina Coeli
The Building owner's manual practice: classification according to NBR 14037
author_facet Moreira, Lorena Claudia de Souza
Tonoli, Julio Gattei
Ruschel, Regina Coeli
author_sort Moreira, Lorena Claudia de Souza
title The Building owner's manual practice: classification according to NBR 14037
title_short The Building owner's manual practice: classification according to NBR 14037
title_full The Building owner's manual practice: classification according to NBR 14037
title_fullStr The Building owner's manual practice: classification according to NBR 14037
title_full_unstemmed The Building owner's manual practice: classification according to NBR 14037
title_sort building owner's manual practice: classification according to nbr 14037
description The building use, operation,and maintenance manual, also known as the building owner's manual, is a document that provides all the information necessary to guide building maintenance and use activities. The qualification of the technical documentation produced is relevant to improve the communication in the process throughout the design and execution stages together with the explanation of questions regarding the building.The owner's manual helps in this context.According to the Brazilian Association of Technical Standards, the NBR 14037 - Guidelines for building use, operation and maintenance manual preparation - Requirements for content preparation and presentation - is intended to: guide the users of the building on its technical characteristics, recommend procedures for the better building use, propose maintenance activities, and prevent the occurrence of failures and accidents resulting from misuse and contribute to the building longevity.For that reason, this paper aims to classify practiced building owner's manual according to NBR 14037 recommendations, how it is developed, its delivery format, and the manual type according to the building use and standard. The research method used was the survey. Results are presented by region of Brazil, by building standard and by NBR 14037 items. In terms of adherence of the manuals to NBR 14037, it was verified that the items in the manuals did not have a consistent approach and, occasionally, the maintenance issues require greater care by the builders. It has been found that content involving warranties and technical assistance rated best among the owner's manuals evaluated, being encouraged by the Consumer Defense Code. In addition, it was observed a greater use of printed manuals, developed by the construction company itself and with variations of the manual according to the building use and standard. Finally, it is concluded that the owner's manual, in the survey carried out, presents deficiencies that demand improvements in the form of presentation, as well as in the media and its contents.
publisher Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
publishDate 2018
url https://www.revistas.usp.br/gestaodeprojetos/article/view/128208
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spelling oai:revistas.usp.br:article-1282082020-07-01T20:39:50Z The Building owner's manual practice: classification according to NBR 14037 A prática do manual do proprietário da edificação: uma classificação conforme a NBR14037 Moreira, Lorena Claudia de Souza Tonoli, Julio Gattei Ruschel, Regina Coeli Owner’s manual Building Manual NBR 14037:2014 Maintenance Survey Manual do proprietário Manual da edificação NBR 14037:2014 Manutenção Levantamento The building use, operation,and maintenance manual, also known as the building owner's manual, is a document that provides all the information necessary to guide building maintenance and use activities. The qualification of the technical documentation produced is relevant to improve the communication in the process throughout the design and execution stages together with the explanation of questions regarding the building.The owner's manual helps in this context.According to the Brazilian Association of Technical Standards, the NBR 14037 - Guidelines for building use, operation and maintenance manual preparation - Requirements for content preparation and presentation - is intended to: guide the users of the building on its technical characteristics, recommend procedures for the better building use, propose maintenance activities, and prevent the occurrence of failures and accidents resulting from misuse and contribute to the building longevity.For that reason, this paper aims to classify practiced building owner's manual according to NBR 14037 recommendations, how it is developed, its delivery format, and the manual type according to the building use and standard. The research method used was the survey. Results are presented by region of Brazil, by building standard and by NBR 14037 items. In terms of adherence of the manuals to NBR 14037, it was verified that the items in the manuals did not have a consistent approach and, occasionally, the maintenance issues require greater care by the builders. It has been found that content involving warranties and technical assistance rated best among the owner's manuals evaluated, being encouraged by the Consumer Defense Code. In addition, it was observed a greater use of printed manuals, developed by the construction company itself and with variations of the manual according to the building use and standard. Finally, it is concluded that the owner's manual, in the survey carried out, presents deficiencies that demand improvements in the form of presentation, as well as in the media and its contents. A qualificação da documentação técnica produzida é relevante para potencializar a comunicação no processo ao longo das etapas de projeto e execução. Neste contexto, o Manual de uso, operação e manutenção das edificações, também conhecido como Manual do Proprietário (MP), é o documento que contempla todas as informações necessárias para guiar as atividades de manutenibilidade e uso da edificação. Dessa forma, o Manual do Proprietário é um documento essencial para o esclarecimento de dúvidas relativas a edificação. De acordo com a Associação Brasileira de Normas Técnicas (ABNT) a NBR 14037 - Diretrizes para elaboração de manuais de uso, operação e manutenção das edificações - Requisitos para elaboração e apresentação dos conteúdos - tem por finalidade orientar os usuários da edificação sobre suas características técnicas; recomendar procedimentos no intuito de uma melhor utilização da edificação; propor atividades de manutenção; precaver o surgimento de falhas e acidentes decorrentes do mau uso e contribuir para a longevidade da edificação. Assim sendo, este artigo tem como objetivo classificar os manuais do proprietário segundo as recomendações da NBR 14037, sua forma de desenvolvimento, formato de entrega e tipo do manual de acordo com o uso e padrão da edificação. O método de pesquisa empregado foi o levantamento. Como contribuição, são apresentados os resultados do levantamento realizado por região do país, por padrão da edificação e por item da NBR 14037. Na verificação de aderência dos manuais à NBR 14037, constatou-se que os itens do manual não têm uma abordagem igualitária e, pontualmente, o quesito manutenção requer um maior cuidado por parte das construtoras e incorporadoras pesquisadas. Comprovou-se que o conteúdo que envolve garantias e assistência técnica obteve a melhor classificação, entre os manuais de proprietário apresentados, estando respaldado pelo Código de Defesa do Consumidor. Ademais, observou-se uma maior recorrência do manual impresso, desenvolvido pela própria construtora e uma distinção do manual de acordo com o uso e padrão da edificação.  Por fim, conclui-se que o manual do proprietário, no levantamento realizado, apresenta deficiências que demandam melhorias tanto na forma de apresentação, quanto na mídia e no seu conteúdo.  Universidade de São Paulo. Instituto de Arquitetura e Urbanismo 2018-12-26 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado Por Pares texto Peer Reviewed text Evaluado por Pares texto application/pdf https://www.revistas.usp.br/gestaodeprojetos/article/view/128208 10.11606/gtp.v13i3.128208 Gestão & Tecnologia de Projetos; v. 13 n. 3 (2018); 119-134 Gestão & Tecnologia de Projetos (Design Management and Technology); Vol. 13 No. 3 (2018); 119-134 Gestão & Tecnologia de Projetos (Gestión y tecnología de proyectos); Vol. 13 Núm. 3 (2018); 119-134 1981-1543 por https://www.revistas.usp.br/gestaodeprojetos/article/view/128208/149760 Copyright (c) 2018 Lorena Claudia de Souza Moreira, Julio Gattei Tomoli, Regina Coeli Ruschel

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