A study of architect-client relationship in low complexity design
The majority of Brazilian architects work with design (related to conception), building execution services and interior architecture. In general, these professionals commit, through the relationships with their clients, to the provision of services within pre-established deadlines, scopes and costs....
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Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
2019
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oai:revistas.usp.br:article-1533272020-07-02T14:38:48Z A study of architect-client relationship in low complexity design Estudo da relação arquiteto-cliente em projetos de baixa complexidade Bunder, Jeferson Ono, Rosaria Architect-Client relationship Low complexity Architectural design rchitectur-al design management Relação arquiteto-cliente Projeto arquitetônico de baixa complexidade gestão do projeto arquitetônico The majority of Brazilian architects work with design (related to conception), building execution services and interior architecture. In general, these professionals commit, through the relationships with their clients, to the provision of services within pre-established deadlines, scopes and costs. In this sense, this research aims to investigate and understand the relationship between architects and their clients, focused on communication and considering the paths that lead to the success (or failures) of the provided service. The applied method combined with literature review, are multiple case studies that consist of nine case studies and a pilot case. The range of the research resides in the work of architectural professionals, who work with low complexity design, in small offices and in a direct relationship with their clients. As a result, it is concluded that the success in the management of these services does not depend only on a rigid control of rational parameters of its design and executive process, such as successes or failures of pre-established deadlines, scope and costs, but also on the compliance with subjective parameters idealized by the architect and their clients. A maioria dos arquitetos brasileiros atua nas áreas de concepção de projetos, serviços relacionados à execução de obras e arquitetura de interiores. Em geral, esses profissionais se comprometem, por meio de suas relações com seus clientes, com o fornecimento de serviços dentro de prazos, escopos e custos pré-estabelecidos. Esta pesquisa tem o objetivo de investigar e compreender a relação entre o arquiteto e o cliente, focado na comunicação, considerando os caminhos que levam aos acertos, ou aos desvios, e que resultarão no sucesso do serviço prestado. O método utilizado, aliado a revisão bibliográfica, é de estudos de caso múltiplos, constituído de um caso-piloto e nove estudos de caso. A delimitação da pesquisa está no trabalho do profissional de arquitetura, que atua com projetos e obras de baixa complexidade, em pequenos escritórios e que possui relação direta com o seu cliente. Como resultado verificou-se que o sucesso da gestão desses serviços não depende apenas de um rígido controle de parâmetros racionais do seu processo projetual e executivo, como acertos ou desvios de prazos, escopo e custos pré-estabelecidos, mas também do cumprimento de parâmetros subjetivos idealizados pelo arquiteto e pelo cliente. Universidade de São Paulo. Instituto de Arquitetura e Urbanismo 2019-12-13 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado Por Pares texto Peer Reviewed Evaluado por Pares application/pdf https://www.revistas.usp.br/gestaodeprojetos/article/view/153327 10.11606/gtp.v14i2.153327 Gestão & Tecnologia de Projetos; v. 14 n. 2 (2019): Edição Regular de 2019 em fluxo contínuo; 34-45 Gestão & Tecnologia de Projetos (Design Management and Technology); Vol. 14 No. 2 (2019): Edição Regular de 2019 em fluxo contínuo; 34-45 Gestão & Tecnologia de Projetos (Gestión y tecnología de proyectos); Vol. 14 Núm. 2 (2019): Edição Regular de 2019 em fluxo contínuo; 34-45 1981-1543 por https://www.revistas.usp.br/gestaodeprojetos/article/view/153327/158157 Copyright (c) 2019 Jeferson Bunder, Rosaria Ono https://creativecommons.org/licenses/by-nc-nd/4.0 |
| institution |
Universidade de São Paulo |
| collection |
OJS |
| language |
por |
| format |
Online |
| author |
Bunder, Jeferson Ono, Rosaria |
| spellingShingle |
Bunder, Jeferson Ono, Rosaria A study of architect-client relationship in low complexity design |
| author_facet |
Bunder, Jeferson Ono, Rosaria |
| author_sort |
Bunder, Jeferson |
| title |
A study of architect-client relationship in low complexity design |
| title_short |
A study of architect-client relationship in low complexity design |
| title_full |
A study of architect-client relationship in low complexity design |
| title_fullStr |
A study of architect-client relationship in low complexity design |
| title_full_unstemmed |
A study of architect-client relationship in low complexity design |
| title_sort |
study of architect-client relationship in low complexity design |
| description |
The majority of Brazilian architects work with design (related to conception), building execution services and interior architecture. In general, these professionals commit, through the relationships with their clients, to the provision of services within pre-established deadlines, scopes and costs. In this sense, this research aims to investigate and understand the relationship between architects and their clients, focused on communication and considering the paths that lead to the success (or failures) of the provided service. The applied method combined with literature review, are multiple case studies that consist of nine case studies and a pilot case. The range of the research resides in the work of architectural professionals, who work with low complexity design, in small offices and in a direct relationship with their clients. As a result, it is concluded that the success in the management of these services does not depend only on a rigid control of rational parameters of its design and executive process, such as successes or failures of pre-established deadlines, scope and costs, but also on the compliance with subjective parameters idealized by the architect and their clients.
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| publisher |
Universidade de São Paulo. Instituto de Arquitetura e Urbanismo |
| publishDate |
2019 |
| url |
https://www.revistas.usp.br/gestaodeprojetos/article/view/153327 |
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