IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY

IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY

Proposal: Architectural design companies increasingly recognize that time spent on management is not at the expense of their production and there are always better ways to organize business. Although architects have long placed a traditional emphasis on quality, quality management is still a new con...

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Principais autores: Durmus, Umut, Turkcu, H. Cetin, Gunaydin, H. Murat, Acar, Emrah
Formato: Online
Idioma:eng
por
Publicado em: Universidade de São Paulo. Instituto de Arquitetura e Urbanismo 2010
Acesso em linha:https://www.revistas.usp.br/gestaodeprojetos/article/view/79520
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record_format ojs
institution Universidade de São Paulo
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language eng
por
format Online
author Durmus, Umut
Turkcu, H. Cetin
Gunaydin, H. Murat
Acar, Emrah
spellingShingle Durmus, Umut
Turkcu, H. Cetin
Gunaydin, H. Murat
Acar, Emrah
IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY
author_facet Durmus, Umut
Turkcu, H. Cetin
Gunaydin, H. Murat
Acar, Emrah
author_sort Durmus, Umut
title IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY
title_short IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY
title_full IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY
title_fullStr IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY
title_full_unstemmed IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY
title_sort in quest of total quality management principles in architectural design services: evidence from turkey
description Proposal: Architectural design companies increasingly recognize that time spent on management is not at the expense of their production and there are always better ways to organize business. Although architects have long placed a traditional emphasis on quality, quality management is still a new concept for the majority of architectural design companies, which have to organize relatively more complicated operations nowadays to meet their clients’ expectations. This study aims to understand how architectural design companies define quality and explores the extent to which Total Quality Management (TQM) principles like continual improvement, employee involvement, customer satisfaction and others can be pertinent in these companies. Adopting a qualitative research strategy, the authors interviewed with the owner-managers of 10 widely-recognized architectural design companies of different size in Istanbul. The results from the content analysis of semi-structured interview data suggest that i) TQM principles cannot be directly applied in architectural design companies without an appropriate translation; ii) special characteristics of design services are important to explain quality-related perceptions of owner-managers; iii) the owner-managers feel the pressure from the changing internal and external environmental conditions, however few of them adopt a systematic and documented approach to quality management. Architectural design offices which aim to establish a quality management system can benefit from this study to understand potential problem areas on their road.
publisher Universidade de São Paulo. Instituto de Arquitetura e Urbanismo
publishDate 2010
url https://www.revistas.usp.br/gestaodeprojetos/article/view/79520
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spelling oai:revistas.usp.br:article-795202020-07-05T18:34:03Z IN QUEST OF TOTAL QUALITY MANAGEMENT PRINCIPLES IN ARCHITECTURAL DESIGN SERVICES: EVIDENCE FROM TURKEY EM BUSCA DOS PRINCÍPIOS DA GESTÃO DA QUALIDADE TOTAL EM SERVIÇOS DE PROJETO DE ARQUITETURA: DESTAQUES DA TURQUIA Durmus, Umut Turkcu, H. Cetin Gunaydin, H. Murat Acar, Emrah Architectural Design Total Quality Management Implementation. Projeto de arquitetura gestão da qualidade total (TQM) implementação Proposal: Architectural design companies increasingly recognize that time spent on management is not at the expense of their production and there are always better ways to organize business. Although architects have long placed a traditional emphasis on quality, quality management is still a new concept for the majority of architectural design companies, which have to organize relatively more complicated operations nowadays to meet their clients’ expectations. This study aims to understand how architectural design companies define quality and explores the extent to which Total Quality Management (TQM) principles like continual improvement, employee involvement, customer satisfaction and others can be pertinent in these companies. Adopting a qualitative research strategy, the authors interviewed with the owner-managers of 10 widely-recognized architectural design companies of different size in Istanbul. The results from the content analysis of semi-structured interview data suggest that i) TQM principles cannot be directly applied in architectural design companies without an appropriate translation; ii) special characteristics of design services are important to explain quality-related perceptions of owner-managers; iii) the owner-managers feel the pressure from the changing internal and external environmental conditions, however few of them adopt a systematic and documented approach to quality management. Architectural design offices which aim to establish a quality management system can benefit from this study to understand potential problem areas on their road. As empresas de projeto de arquitetura cada vez mais reconhecem que o tempo dedicado à gestão não onera a sua produção e que há sempre maneiras de organizar melhor as atividades empresariais. Embora arquitetos tenham colocado durante muito tempo uma ênfase tradicional na qualidade, a gestão da qualidade ainda é um conceito novo para a maioria das empresas de projeto de arquitetura, que, hoje em dia, têm de organizar operações relativamente mais complicadas para atender às expectativas de seus clientes. Este estudo visa compreender de que modo as empresas de projeto de arquitetura definem qualidade e exploram os limites nos quais os princípios da gestão da qualidade total (TQM), como melhoria contínua, envolvimento dos funcionários, satisfação do cliente e outros, podem ser pertinentes para essas empresas. Adotando uma estratégia de pesquisa qualitativa, os autores entrevistaram os proprietários-gerentes de 10 empresas de projeto de arquitetura amplamente reconhecidas, de diferentes tamanhos, em Istambul. Os resultados da análise de conteúdo dos dados de entrevistas semi-estruturadas sugerem que: i) os princípios do TQM não podem ser aplicados diretamente em empresas de projeto de arquitetura, sem uma tradução adequada; ii) as características especiais dos serviços de projeto são importantes para explicar as percepções de proprietários-gerentes relacionadas à qualidade; iii) os proprietários-gerentes sentem a pressão da mudança interna e externa das condições ambientais, porém poucos deles adotam uma abordagem sistemática e documentada para a gestão da qualidade. Empresas de projeto de arquitetura que têm como objetivo estabelecer um sistema de gestão da qualidade podem se beneficiar deste estudo para conhecer as áreas potencialmente problemáticas que encontrarão. Universidade de São Paulo. Instituto de Arquitetura e Urbanismo 2010-12-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado Por Pares Peer Reviewed Evaluado por Pares application/pdf application/pdf https://www.revistas.usp.br/gestaodeprojetos/article/view/79520 10.4237/gtp.v5i3.175 Gestão & Tecnologia de Projetos; v. 5 n. 3 (2010): Gestão e tecnologia de projetos no mundo; p. 104-120 Gestão & Tecnologia de Projetos (Design Management and Technology); Vol. 5 No. 3 (2010): Special Edition: Design Management and Technology around the World; p. 104-120 Gestão & Tecnologia de Projetos (Gestión y tecnología de proyectos); Vol. 5 Núm. 3 (2010): Gestão e tecnologia de projetos no mundo; p. 104-120 1981-1543 eng por https://www.revistas.usp.br/gestaodeprojetos/article/view/79520/83570 https://www.revistas.usp.br/gestaodeprojetos/article/view/79520/83571 Copyright (c) 2015 Umut Durmus, H. Cetin Turkcu, H. Murat Gunaydin, Emrah Acar

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