The implementation of quality management in brazilian building design firms
The lack of quality in building design has been pointed out as one of the most important barriers for technological and organizational improvement in the Brazilian construction industry. Although different approaches for design improvement have been described in literature, this research focuses spe...
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ANTAC - Associação Nacional de Tecnologia do Ambiente Construído
2008
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| Online Erişim: | https://seer.ufrgs.br/ambienteconstruido/article/view/3442 |
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ojs-article-34422008-04-15T13:53:45Z The implementation of quality management in brazilian building design firms Implementação da gestão da qualidade em empresas de projeto Grilo, Leonardo Melhorato Peña, Monserrat Dueñas Santos, Luiz Augusto Filippi, Giancarlo Melhado, Silvio Burrattino Qualidade; Gestão; Sistema; Projeto; Construção; Edifícios The lack of quality in building design has been pointed out as one of the most important barriers for technological and organizational improvement in the Brazilian construction industry. Although different approaches for design improvement have been described in literature, this research focuses specifically on the implementation of quality management systems in design firms. This paper analyses the impact of quality management in Brazilian design firms and highlights the motivations, expectations and difficulties that have arisen during implementation. The research method involved case studies, which consisted of interviews with design firm’s principals. Despite the improvements obtained, mainly in firms with certified quality management systems, deficiencies in strategic processes were identified during the interviews and are discussed in detail in this paper. A falta de qualidade dos projetos tem sido apontada como uma das principais barreiras para o avanço tecnológico e organizacional da indústria de construção de edifícios no país. Neste contexto, a adoção dos princípios de gestão da qualidade tem sido reconhecida como uma das alternativas disponíveis para a melhoria dos produtos e serviços no setor de projetos. Este artigo analisa, através de estudos de caso, o impacto dos princípios de gestão da qualidade em nove empresas de projeto na cidade de São Paulo. Paralelamente, discute as principais motivações, expectativas e dificuldades encontradas durante o processo de implementação. Embora tenham sido alcançadas melhorias, especialmente em empresas que obtiveram a certificação, foram identificadas deficiências consideráveis em processos estratégicos, descritas ao longo do estudo. ANTAC - Associação Nacional de Tecnologia do Ambiente Construído 2008-04-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://seer.ufrgs.br/ambienteconstruido/article/view/3442 Ambiente Construído; v. 3, n. 1 (2003): Edição Especial Gestão e Economia da Construção; 55-67 Ambiente Construído; v. 3, n. 1 (2003): Edição Especial Gestão e Economia da Construção; 55-67 Ambiente Construído; v. 3, n. 1 (2003): Edição Especial Gestão e Economia da Construção; 55-67 1678-8621 1415-8876 por https://seer.ufrgs.br/ambienteconstruido/article/view/3442/1856 Direitos autorais 2016 Ambiente Construído https://creativecommons.org/licenses/by/4.0 |
| institution |
Universidade Federal do Rio Grande do Sul |
| collection |
OJS |
| language |
por |
| format |
Online |
| author |
Grilo, Leonardo Melhorato Peña, Monserrat Dueñas Santos, Luiz Augusto Filippi, Giancarlo Melhado, Silvio Burrattino |
| spellingShingle |
Grilo, Leonardo Melhorato Peña, Monserrat Dueñas Santos, Luiz Augusto Filippi, Giancarlo Melhado, Silvio Burrattino The implementation of quality management in brazilian building design firms |
| author_facet |
Grilo, Leonardo Melhorato Peña, Monserrat Dueñas Santos, Luiz Augusto Filippi, Giancarlo Melhado, Silvio Burrattino |
| author_sort |
Grilo, Leonardo Melhorato |
| title |
The implementation of quality management in brazilian building design firms |
| title_short |
The implementation of quality management in brazilian building design firms |
| title_full |
The implementation of quality management in brazilian building design firms |
| title_fullStr |
The implementation of quality management in brazilian building design firms |
| title_full_unstemmed |
The implementation of quality management in brazilian building design firms |
| title_sort |
implementation of quality management in brazilian building design firms |
| description |
The lack of quality in building design has been pointed out as one of the most important barriers for technological and organizational improvement in the Brazilian construction industry. Although different approaches for design improvement have been described in literature, this research focuses specifically on the implementation of quality management systems in design firms. This paper analyses the impact of quality management in Brazilian design firms and highlights the motivations, expectations and difficulties that have arisen during implementation. The research method involved case studies, which consisted of interviews with design firm’s principals. Despite the improvements obtained, mainly in firms with certified quality management systems, deficiencies in strategic processes were identified during the interviews and are discussed in detail in this paper. |
| publisher |
ANTAC - Associação Nacional de Tecnologia do Ambiente Construído |
| publishDate |
2008 |
| url |
https://seer.ufrgs.br/ambienteconstruido/article/view/3442 |
| work_keys_str_mv |
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