Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
The Residential Leasing Program (PAR) brings a major change in the paradigm of housing access system that was established by the Brazilian state since the National Housing Bank period, when the housing property was the center of the program. In that Program, the National Savings Bank - the main age...
محفوظ في:
| المؤلفون الرئيسيون: | , , , |
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| التنسيق: | Online |
| اللغة: | por |
| منشور في: |
ANTAC - Associação Nacional de Tecnologia do Ambiente Construído
2008
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| الوصول للمادة أونلاين: | https://seer.ufrgs.br/ambienteconstruido/article/view/3719 |
| الوسوم: |
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| الملخص: | The Residential Leasing Program (PAR) brings a major change in the paradigm of housing access system that was established by the Brazilian state since the National Housing Bank period, when the housing property was the center of the program. In that Program, the National Savings Bank - the main agency responsible for implementing the Federal Government housing policy - remains as the owner of the dwellings for a period of 15 years, and the management of the housing estates has become one of its responsibilities. This task has been subcontracted to real estate agencies. In order to achieve one of the final objectives of the Program, the transformation of the leaseholder into an owner, the users´ satisfaction is a very important factor, since it affects their permanence in the housing estate. This paper examines the way in which the management of housing estates is being carried out in this type of housing provision. Data from three projects built in the town of Pelotas, RS have been analyzed. The results indicate that the users are satisfied with the maintenance work carried out by real estate agencies, but also point out that they would like to have more participation in the management of the condominium, not only in the maintenance of communal spaces, but also on the definition of improvements and modifications, which is not compatible with the strict rules of the Residential Leasing Program. |
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