Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS

The Residential Leasing Program (PAR) brings a major change in the paradigm of housing access system that was established by the Brazilian state since the National Housing Bank period, when the housing property was the center of the program. In that Program, the National Savings Bank - the main age...

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Main Authors:	Medvedovski, Nirce Saffer, Coswig, Mateus Treptow, Brito, Juliana Nunes de Sá, Roesler, Sara
Formato:	Online
Idioma:	por
Publicado em:	ANTAC - Associação Nacional de Tecnologia do Ambiente Construído 2008
Acesso em linha:	https://seer.ufrgs.br/ambienteconstruido/article/view/3719
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id	ojs-article-3719
record_format	ojs
spelling	ojs-article-37192008-04-26T02:38:39Z Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS Gestão condominial e satisfação do usuário: estudo de caso para o programa PAR em Pelotas, RS Medvedovski, Nirce Saffer Coswig, Mateus Treptow Brito, Juliana Nunes de Sá Roesler, Sara Gestão condominial; Programa de Arrendamento Residencial; satisfação dos usuários; Gestão da manutenção The Residential Leasing Program (PAR) brings a major change in the paradigm of housing access system that was established by the Brazilian state since the National Housing Bank period, when the housing property was the center of the program. In that Program, the National Savings Bank - the main agency responsible for implementing the Federal Government housing policy - remains as the owner of the dwellings for a period of 15 years, and the management of the housing estates has become one of its responsibilities. This task has been subcontracted to real estate agencies. In order to achieve one of the final objectives of the Program, the transformation of the leaseholder into an owner, the users´ satisfaction is a very important factor, since it affects their permanence in the housing estate. This paper examines the way in which the management of housing estates is being carried out in this type of housing provision. Data from three projects built in the town of Pelotas, RS have been analyzed. The results indicate that the users are satisfied with the maintenance work carried out by real estate agencies, but also point out that they would like to have more participation in the management of the condominium, not only in the maintenance of communal spaces, but also on the definition of improvements and modifications, which is not compatible with the strict rules of the Residential Leasing Program. O Programa de Arrendamento Residencial (PAR) traz uma grande mudança no paradigma do sistema de acesso habitacional implantado pelo Estado brasileiro desde o período do Banco Nacional da Habitação, quando a propriedade da habitação era o centro do programa. Neste Programa, a Caixa Econômica Federal – principal órgão de execução da política habitacional do governo federal – permanece como proprietária pelo prazo de 15 anos, e a gestão dos conjuntos habitacionais entregues passou a fazer parte de suas responsabilidades. Esta gestão vem sendo terceirizada para empresas imobiliárias. Para atingir um dos objetivos finais do PAR, a transformação do arrendatário em proprietário, a satisfação dos usuários é fator determinante, pois esta influencia a sua permanência no conjunto habitacional. O presente artigo examina como estão sendo realizadas as ações de gestão condominial nesta modalidade de provimento de habitação. São examinados dados de três conjuntos produzidos pelo Programa em Pelotas, RS. Os resultados relatam a satisfação com as ações de manutenção prestadas pelas administradoras, mas evidenciam as aspirações dos arrendatários de uma maior interferência no processo da gestão, não somente no uso e na manutenção de seus espaços coletivos, mas também na definição de melhorias e modificações, o que não é contemplado nas regras estritas do PAR. ANTAC - Associação Nacional de Tecnologia do Ambiente Construído 2008-04-25 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://seer.ufrgs.br/ambienteconstruido/article/view/3719 Ambiente Construído; v. 6, n. 4 (2006); 33-49 Ambiente Construído; v. 6, n. 4 (2006); 33-49 Ambiente Construído; v. 6, n. 4 (2006); 33-49 1678-8621 1415-8876 por https://seer.ufrgs.br/ambienteconstruido/article/view/3719/2070 Direitos autorais 2016 Ambiente Construído https://creativecommons.org/licenses/by/4.0
institution	Universidade Federal do Rio Grande do Sul
collection	OJS
language	por
format	Online
author	Medvedovski, Nirce Saffer Coswig, Mateus Treptow Brito, Juliana Nunes de Sá Roesler, Sara
spellingShingle	Medvedovski, Nirce Saffer Coswig, Mateus Treptow Brito, Juliana Nunes de Sá Roesler, Sara Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
author_facet	Medvedovski, Nirce Saffer Coswig, Mateus Treptow Brito, Juliana Nunes de Sá Roesler, Sara
author_sort	Medvedovski, Nirce Saffer
title	Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
title_short	Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
title_full	Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
title_fullStr	Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
title_full_unstemmed	Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS
title_sort	condominium management and client satisfaction: a case study of the par program in pelotas, rs
description	The Residential Leasing Program (PAR) brings a major change in the paradigm of housing access system that was established by the Brazilian state since the National Housing Bank period, when the housing property was the center of the program. In that Program, the National Savings Bank - the main agency responsible for implementing the Federal Government housing policy - remains as the owner of the dwellings for a period of 15 years, and the management of the housing estates has become one of its responsibilities. This task has been subcontracted to real estate agencies. In order to achieve one of the final objectives of the Program, the transformation of the leaseholder into an owner, the users´ satisfaction is a very important factor, since it affects their permanence in the housing estate. This paper examines the way in which the management of housing estates is being carried out in this type of housing provision. Data from three projects built in the town of Pelotas, RS have been analyzed. The results indicate that the users are satisfied with the maintenance work carried out by real estate agencies, but also point out that they would like to have more participation in the management of the condominium, not only in the maintenance of communal spaces, but also on the definition of improvements and modifications, which is not compatible with the strict rules of the Residential Leasing Program.
publisher	ANTAC - Associação Nacional de Tecnologia do Ambiente Construído
publishDate	2008
url	https://seer.ufrgs.br/ambienteconstruido/article/view/3719
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Condominium management and client satisfaction: a case study of the PAR Program in Pelotas, RS

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